Refund Policy

Refund Policy

Overview

At InstallmentHub, we aim to provide customers with a reliable and transparent shopping experience. Because our products are physical goods and may be purchased through installment plans, refund eligibility depends on the product, order status, reason for the request, and applicable terms.

This Refund Policy explains when a refund may be available and how customers can submit a refund request.

Eligible for a Refund

A refund may be considered in situations including, but not limited to:

• The wrong product was delivered due to an error by InstallmentHub.
• The delivered product is significantly different from the product ordered.
• The product arrives damaged or defective, subject to verification.
• An order cannot be fulfilled by InstallmentHub after payment has been received.
• An order is cancelled by InstallmentHub and a refund is applicable.
• A refund is otherwise required under the applicable product, order, or installment terms.

Refund eligibility may require verification of the order, product condition, delivery status, and other relevant details.

Not Eligible for a Refund

A refund may not be available in situations including:

• Change of mind after an order has been processed or delivered, where the applicable product terms do not allow cancellation or return.
• Damage caused by misuse, negligence, accident, unauthorized modification, or improper handling after delivery.
• Normal wear and tear or issues resulting from use outside the manufacturer's or product's intended conditions.
• Requests submitted after the applicable return or refund period has expired.
• Products returned without the required accessories, packaging, documentation, or other items where these are required for the return.
• Any situation specifically excluded by the applicable product or order terms.

Installment Orders

For products purchased through an installment plan, cancelling an order or receiving a refund does not automatically mean that every payment or down payment is refundable.

Where a refund is approved, InstallmentHub will determine the refundable amount based on the reason for the refund, the status of the order, payments already received, applicable charges, and the terms of the relevant installment plan.

If an order has already been delivered, returned, or partially paid through installments, additional verification may be required before the refund is finalized.

How to Request a Refund

To request a refund, contact InstallmentHub through the available customer support channels and provide your order number, the reason for the refund request, and any supporting information requested by our team.

For damaged, defective, or incorrect products, customers may be asked to provide photographs, videos, delivery information, or other evidence necessary to verify the issue.

Refund Review

Once a refund request is submitted, our team will review the order and the information provided. We may contact you if additional information or verification is required.

Approval of a refund request is subject to the applicable product, order, delivery, and installment terms. Submitting a request does not automatically guarantee a refund.

Refund Method

Where a refund is approved, the refund will generally be processed using the original payment method where practical and available. Depending on the circumstances, an alternative refund method or store credit may be offered.

Refund processing times may vary depending on the payment method and the relevant payment provider.

Order Cancellation Before Delivery

If you want to cancel an order before delivery, contact us as soon as possible. Cancellation may be possible if the order has not reached a stage where cancellation is no longer practical.

If the order has already been processed, dispatched, or delivered, the request may instead be handled under the applicable return and refund terms.

Product-Specific Terms

Certain products or categories may have specific return, warranty, cancellation, or refund conditions. Where product-specific terms apply, those terms may take precedence over the general provisions of this policy.

Customers should review the product information and applicable terms before completing a purchase.

Contact

If you have a question about a refund, return, cancellation, or a specific order, please contact the InstallmentHub customer support team and provide your order number where applicable.

Our team will review your request and explain the available options according to the applicable terms.